Patient Services Specialist — Front Desk & Scheduling

SCA Health; New York (NY); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Paid time off

Life and disability insurance

Job summary

SCA Health in New York, NY is seeking a Patient Services Representative to be the frontline of our medical office, delivering warm, efficient service from check-in to check-out. You will manage appointments, verify insurance, collect co-pays and maintain accurate patient records using leading EHR systems.

Ideal candidates bring 4–5 years of experience, proficiency with Epic/Cerner/Athenahealth, strong communication, and teamwork.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 4-5 years of relevant work experience.
• Proficiency with EHR systems (Epic, Cerner, Athenahealth) and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a team-oriented environment.
• Knowledge of medical terminology and insurance processes is a plus.
• Bilingual skills are a plus.

Responsibilities

• Greet patients and visitors warmly, ensuring a welcoming and professional environment.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Verify patient insurance coverage and obtain necessary authorizations or referrals.
• Collect and process co-pays, deductibles, and outstanding balances.
• Maintain accurate patient records and update demographic and insurance information.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Assist with patient check-in and check-out procedures.
• Coordinate with clinical staff to ensure timely patient flow.
• Handle medical records requests in compliance with HIPAA regulations.
• Support administrative tasks such as scanning, faxing, and filing.

Skills

Customer service

Communication

Multitasking

Teamwork

Bilingual

Education

High school diploma or equivalent

Medical office training

Tools

Epic

Cerner

Athenahealth

Microsoft Office

Job description

SCA Health in New York, NY is seeking a Patient Services Representative to be the frontline of our medical office, delivering warm, efficient service from check-in to check-out. You will manage appointments, verify insurance, collect co-pays and maintain accurate patient records using leading EHR systems.

Ideal candidates bring 4–5 years of experience, proficiency with Epic/Cerner/Athenahealth, strong communication, and teamwork.