Patient Services Concierge - Part-Time Front Desk

iHealth; Burnsville (MN); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Medical, Dental, Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Descripción de la vacante

iHealth is seeking a patient services representative to support patient registration and check-in with clinical assistance. This is a part-time role (0.6 FTE) working three days a week (Mon-Fri) with hours rotating 7:00 AM–5:00 PM, including potential weekend shifts at both Eagan and Burnsville locations.

The role requires greeting patients, collecting insurance information, scheduling, and coordinating communications and referrals. Prior front desk or medical office experience is preferred.

Formación

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsabilidades

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID for incoming patients.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the practice management systems.
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management including preparing for outreach events.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, employers and clinic staff.
• Rotation of Switchboard Operator duties including: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals.

Conocimientos

Customer service

Administrative experience

Educación

High School diploma/GED

Herramientas

Microsoft Word

Outlook

Excel

Descripción del empleo

iHealth is seeking a patient services representative to support patient registration and check-in with clinical assistance. This is a part-time role (0.6 FTE) working three days a week (Mon-Fri) with hours rotating 7:00 AM–5:00 PM, including potential weekend shifts at both Eagan and Burnsville locations.

The role requires greeting patients, collecting insurance information, scheduling, and coordinating communications and referrals. Prior front desk or medical office experience is preferred.