Patient Experience Front Desk Specialist

i-Health/Revo; New Jersey; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus ($1,500)

Medical, Dental, Vision plans

401(k) with Profit Sharing

Tuition Reimbursement

Employee Assistance Program

Job summary

Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), is seeking a Patient Services Representative to manage patient registration, check-in, scheduling, and basic clinical support. This full-time role includes occasional evenings and weekend backup rotations for the urgent care clinic and cross-coverage at multiple locations.

The position requires a High School diploma or GED, proficiency in Word/Outlook/Excel, and customer service experience.

Qualifications

• High School diploma/GED or equivalent is required.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Skills

Customer Service

Education

High School diploma/GED or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), is seeking a Patient Services Representative to manage patient registration, check-in, scheduling, and basic clinical support. This full-time role includes occasional evenings and weekend backup rotations for the urgent care clinic and cross-coverage at multiple locations.

The position requires a High School diploma or GED, proficiency in Word/Outlook/Excel, and customer service experience.