Patient Access & Care Concierge

EmergeOrtho; Brevard (NC); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

EmergeOrtho in Brevard, NC is seeking a Patient Support Specialist to greet patients, check them in, verify insurance, schedule appointments, and collect balances. You will prepare charts, review demographics, and help maintain office efficiency by completing daily reports and coordinating with staff.

The role requires strong communication, the ability to handle high patient volumes, and a professional, confidential demeanor.

Competenze

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Mansioni

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Conoscenze

Communication skills

Insurance verification

Financial collections

Multi-tasking

Patient-facing

Composure under pressure

Formazione

High school diploma/GED

Descrizione del lavoro

EmergeOrtho in Brevard, NC is seeking a Patient Support Specialist to greet patients, check them in, verify insurance, schedule appointments, and collect balances. You will prepare charts, review demographics, and help maintain office efficiency by completing daily reports and coordinating with staff.

The role requires strong communication, the ability to handle high patient volumes, and a professional, confidential demeanor.