Patient Concierge - Orthopedic Front Desk & Admin Pro

Michigan Orthopaedic Surgeons Pllc; Bingham Farms (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. The role involves managing a range of administrative and customer service tasks to ensure a seamless front desk operation and a positive patient experience.

The position requires strong organizational skills, attention to detail, and the ability to manage confidential information.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Responsibilities

• Maintains high level of customer service during patient check-ins, status updates, and call handling.
• Verifies and records patient information, including personal and payment details.
• Oversees patient check-out, collects balances, and schedules follow-ups.
• Maintains confidentiality and adheres to HIPAA, OSHA, and related regulations.

Skills

Customer service

Education

High school diploma or GED

Job description

Michigan Orthopaedic Surgeons Pllc is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors. The role involves managing a range of administrative and customer service tasks to ensure a seamless front desk operation and a positive patient experience.

The position requires strong organizational skills, attention to detail, and the ability to manage confidential information.