Patient Care Concierge — Orthopedic Front Desk

Michigan Orthopaedic Surgeons Pllc; West Bloomfield Charter Township (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc in West Bloomfield, MI, is seeking a Front Desk Receptionist to serve as the first point of contact for patients and visitors. The role centers on providing friendly, efficient administrative support and ensuring a smooth front desk operation.

You will handle patient check-ins, verify information, collect co-pays, coordinate with the care team, and uphold HIPAA and confidentiality standards while delivering outstanding customer service.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• 1 year experience in a medical setting preferred.

Responsibilities

• Handle patient check-ins and answer phones while maintaining high service standards.
• Verify and update patient information with accuracy and confidentiality.
• Collect co-pays and process payments; ensure billing forms are completed.
• Enter patient admitting information into the EMR system and coordinate with staff.
• Maintain a professional demeanor with patients and colleagues and comply with HIPAA, OSHA, and related regulations.

Skills

Customer service

Organizational skills

Attention to detail

Confidentiality

Education

High school diploma or GED

Job description

Michigan Orthopaedic Surgeons Pllc in West Bloomfield, MI, is seeking a Front Desk Receptionist to serve as the first point of contact for patients and visitors. The role centers on providing friendly, efficient administrative support and ensuring a smooth front desk operation.

You will handle patient check-ins, verify information, collect co-pays, coordinate with the care team, and uphold HIPAA and confidentiality standards while delivering outstanding customer service.