Patient Services Concierge — Healthcare Front Desk & Scheduling

Optum; MIDDLETOWN (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan

Dental & Vision

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum is seeking a Patient Services Representative to greet, register, and guide patients through their visits at our Middletown location. You will verify insurance, collect payments, and coordinate scheduling while maintaining HIPAA compliance and a professional demeanor.

The role requires excellent communication and multitasking abilities, with a strong emphasis on patient experience and accurate data entry in EPIC and related systems.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service or healthcare experience.
• 1+ years of computer proficiency, including using multiple web browsers with dual monitors and Outlook.

Responsibilities

• Greet and register patients in a prompt, pleasant manner.
• Schedule patients and visitors and instruct them as needed.
• Verify insurance eligibility and coverage at time of service.
• Collect and post payments from patients per policy.

Skills

Customer service

Healthcare experience

Computer proficiency

Multitasking

Communication

Education

High School Diploma

Tools

EPIC

Outlook

Scheduling software

Job description

Optum is seeking a Patient Services Representative to greet, register, and guide patients through their visits at our Middletown location. You will verify insurance, collect payments, and coordinate scheduling while maintaining HIPAA compliance and a professional demeanor.

The role requires excellent communication and multitasking abilities, with a strong emphasis on patient experience and accurate data entry in EPIC and related systems.