Patient Services Concierge & Payments Specialist

Jobtome; MIDDLETOWN (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group's Optum unit seeks a Patient Services Representative to greet and register patients, verify insurance, collect payments, and route inquiries. The role involves a 37.5-hour week with rotating 8-hour shifts between 11:30 am and 9:00 pm, including weekends and holidays.

The position includes on-site responsibilities at 155 Crystal Run Road, Middletown, NY, and requires strong communication, professionalism, and teamwork. A comprehensive benefits package is offered.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare related experience preferred.
• 1+ years of computer proficiency experience (Outlook, browsers, etc.).

Responsibilities

• Greets and registers patients in a prompt, pleasant and helpful manner.
• Instructs, directs and schedules patients and visitors.
• Obtains and posts payments from patients; processes receipts.
• Verifies insurance eligibility and coverage at time of service.
• Schedules/cancels/reschedules appointments and communicates with clinical staff.
• Maintains confidentiality and HIPAA compliance.
• Performs other duties to support patient satisfaction and office operations.

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Job description

UnitedHealth Group's Optum unit seeks a Patient Services Representative to greet and register patients, verify insurance, collect payments, and route inquiries. The role involves a 37.5-hour week with rotating 8-hour shifts between 11:30 am and 9:00 pm, including weekends and holidays.

The position includes on-site responsibilities at 155 Crystal Run Road, Middletown, NY, and requires strong communication, professionalism, and teamwork. A comprehensive benefits package is offered.