Patient Services Coordinator | Front Desk & Scheduling

Community Health Center; Middletown (CT); On-site; USD 29,000 - 34,000; Full time

Job summary

Community Health Center in Middletown, CT seeks a Patient Service Associate to be the friendly first contact for patients. You will greet and schedule patients, handle a busy phone system, and promote the agency’s commitment to excellence while maintaining confidentiality and accurate data entry in the electronic health record.

The role requires strong customer service, multitasking, and organizational skills, with duties across insurance verification, payments, and end-of-day reporting.

Qualifications

• Associates degree or 2+ years of direct patient services experience.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi task.
• Healthcare experience preferred.

Responsibilities

• Provide exceptional customer service to patients, visitors and callers.
• Oversee the reception area to ensure a safe, efficient, and welcoming environment.
• Greet patients and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per CHC guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.

Skills

Exceptional customer service

Verbal and written communication

Multi-tasking

Problem solving

Organizational skills

Healthcare experience (preferred)

Education

Associates degree in medical office/medical assisting

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center in Middletown, CT seeks a Patient Service Associate to be the friendly first contact for patients. You will greet and schedule patients, handle a busy phone system, and promote the agency’s commitment to excellence while maintaining confidentiality and accurate data entry in the electronic health record.

The role requires strong customer service, multitasking, and organizational skills, with duties across insurance verification, payments, and end-of-day reporting.