Healthcare Front Desk Concierge

Optum; City of Middletown (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Optum is seeking a Patient Services Representative in Middletown, NY. The role involves greeting and registering patients, verifying insurance, and managing payments.

Office operates seven days a week with a 37.5-hour schedule, five 8-hour shifts from 11:30 am to approximately 9:00 pm, including rotating weekends and holidays. The candidate will work with EPIC and scheduling systems, maintaining professionalism and HIPAA compliance, and supporting on-site training and teamwork to ensure smooth

Qualifications

• 1+ years of customer service or healthcare related experience
• 1+ years of computer proficiency experience (Outlook, multiple browsers)
• Ability to work independently and as a team

Responsibilities

• Greets and registers patients in a prompt, pleasant and helpful manner and schedules patients and visitors.
• Verifies insurance eligibility and coverage by phone, independent website, RTE or EPIC at time of service.
• Verifies patient demographic and insurance information at time of visit and updates in chart.
• Collects and posts payments from patients at time of service and explains balances due.

Skills

Customer service

Healthcare experience

Communication skills

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Outlook

Electronic Health Records (EHR)

Scheduling software

Job description

Optum is seeking a Patient Services Representative in Middletown, NY. The role involves greeting and registering patients, verifying insurance, and managing payments.

Office operates seven days a week with a 37.5-hour schedule, five 8-hour shifts from 11:30 am to approximately 9:00 pm, including rotating weekends and holidays. The candidate will work with EPIC and scheduling systems, maintaining professionalism and HIPAA compliance, and supporting on-site training and teamwork to ensure smooth