Patient Services & Scheduling Specialist

Summit Health Management; Rocky Hill, Northern (CT, KY); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Life

Disability

Vision

FSA coverages

401k

Job summary

Summit Health is seeking a friendly Medical Receptionist to greet patients, manage registrations, and ensure a smooth front-desk flow across our Connecticut clinics. The role emphasizes customer service, accurate data entry, and coordination with clinical staff.

You will handle phone calls, verify insurance, schedule appointments, process payments, and support billing with care resources. A High School diploma is required; Associate degree preferred; experience with EHR systems is a plus.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients, and families in a friendly professional manner and direct them appropriately.
• Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families.
• Promptly answer the telephone, direct all calls appropriately, take an accurate message and deliver to the appropriate individual/demonstrates appropriate etiquette.
• Inform patients of delay in physician schedules, assist with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

Education

High School Graduate or GED

Associate Degree preferred

Heartsaver within 30 days of hire

Previous PSR experience preferred

Ability to communicate in English

Excellent customer service skills

Organize and perform multiple tasks

Knowledge of medical office and terminology preferred

Basic proficiency in computer use

Experience with EHR, Practice Management System and Departmental/ Ancillary Systems preferred

Job description

Summit Health is seeking a friendly Medical Receptionist to greet patients, manage registrations, and ensure a smooth front-desk flow across our Connecticut clinics. The role emphasizes customer service, accurate data entry, and coordination with clinical staff.

You will handle phone calls, verify insurance, schedule appointments, process payments, and support billing with care resources. A High School diploma is required; Associate degree preferred; experience with EHR systems is a plus.