Patient Care Concierge & Scheduling Specialist

Summit Health; Avon (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Summit Health in Avon, CT is seeking a friendly Front Desk/Patient Services Clerk to greet visitors, manage registration, and coordinate scheduling with compassion and accuracy.

Ideal candidates have a High School Diploma or GED, proficiency with EHR and Practice Management systems, and excellent customer service skills. Heartsaver within 30 days of hire is required; PSR experience is a plus. Ability to multitask and communicate clearly is essential.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly, directs calls appropriately, takes accurate messages, and delivers them to the appropriate person.
• Informs patients of delays in physician schedules and assists with patient comfort during delays.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, processes verifications, and updates patient accounts and demographics.
• Schedules appointments accurately and confirms future appointments; checks eligibility.
• Schedules and enters orders for diagnostic tests following workflows; arranges pre-authorizations.
• Communicates problems or issues to Office Supervisor/Manager promptly.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High School Diploma or GED

Associate Degree preferred

Heartsaver Certification

Tools

EHR

Practice Management System

Job description

Summit Health in Avon, CT is seeking a friendly Front Desk/Patient Services Clerk to greet visitors, manage registration, and coordinate scheduling with compassion and accuracy.

Ideal candidates have a High School Diploma or GED, proficiency with EHR and Practice Management systems, and excellent customer service skills. Heartsaver within 30 days of hire is required; PSR experience is a plus. Ability to multitask and communicate clearly is essential.