Patient Services Concierge & Front Desk Specialist

Icco, Llc.; Eugene, Northern (OR, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

401(k) match

Healthcare benefits

Dental

Vision

Life insurance

Disability

Annual raises

Pay advances

Branded apparel

GreatWork perks

Job summary

Icco, Llc. in Eugene, Oregon seeks a Patient Service Representative to greet patients, check in for appointments, collect copays, and coordinate with clinical staff to ensure smooth patient flow.

You will join a team that values patient-centered care and offers benefits like PTO, 401(k) matching, comprehensive health coverage, and opportunities for advancement. Strong communication and a friendly manner are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner
• Check patients in for appointments and scan documents into charts
• Assist with registration forms and distribute medical records
• Collect and post copayments and outstanding balances; balance cash drawer daily
• Inform patients of care costs and collect required fees
• Assess walk-in traffic for potential emergencies
• Communicate patient needs to clinical staff
• Answer phones professionally and route calls appropriately
• Maintain confidentiality of patient information
• Keep reception and waiting areas clean and sanitized
• Provide coverage for medical records and prior authorizations as needed
• Perform other duties as assigned

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Icco, Llc. in Eugene, Oregon seeks a Patient Service Representative to greet patients, check in for appointments, collect copays, and coordinate with clinical staff to ensure smooth patient flow.

You will join a team that values patient-centered care and offers benefits like PTO, 401(k) matching, comprehensive health coverage, and opportunities for advancement. Strong communication and a friendly manner are essential.