Patient Care Concierge & Front Desk Lead

Orchid-Health; Oakridge (OR); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellness Benefit

401(k) with company match

Education budget for CME/CE

Employee Assistance Program (EAP)

128 hours PTO per year

Inclement weather and emergency leave

Holidays off & birthday off

Free care for team and families

Job summary

Orchid Health in Oakridge, Oregon seeks a friendly medical office assistant to support patient intake, scheduling, and front-desk duties. You will verify insurance, collect copays, answer calls, and help maintain a welcoming clinic environment.

The role emphasizes bi-lingual English-Spanish communication, familiarity with Athena, and a genuine commitment to patient-centered care in a community health setting.

Qualifications

• High school diploma or GED certificate.
• Minimum of 1 year medical office experience (preferred).
• Working knowledge of Athena (preferred).
• English-Spanish bi-lingual (preferred).

Responsibilities

• Verify insurance, scrub for missing information and prepare documents before we open to streamline check-in.
• Warmly and professionally greet patients as they check into the clinic.
• Collect and record intake paperwork and patient copays.
• Answer phone calls, schedule appointments and answer questions; refer to a medical professional when needed.
• Handle incoming faxes and upload documents to electronic health records.
• Respond to healthcare crises as first line of interaction and involve supervisors as needed.
• Participate in community events, promotional efforts, and healthcare activities.
• Present the clinic positively to community members.
• Maintain professional boundaries regarding PHI, HIPAA and sensitive information.
• Nightly cleaning of waiting area and restocking supplies.

Education

High school diploma or GED certificate

Job description

Orchid Health in Oakridge, Oregon seeks a friendly medical office assistant to support patient intake, scheduling, and front-desk duties. You will verify insurance, collect copays, answer calls, and help maintain a welcoming clinic environment.

The role emphasizes bi-lingual English-Spanish communication, familiarity with Athena, and a genuine commitment to patient-centered care in a community health setting.