Patient Services Front Desk Specialist

Icco, Llc.; Springfield, Northern (OR, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Icco, Llc. in Oregon is seeking a Patient Service Representative to deliver exceptional customer service and coordinate pre-admission, admission, transfer and discharge activities.

Responsibilities include collecting insurance information and fees, registering patients, scanning documents into charts, and maintaining confidentiality.

You will greet patients at the front desk, answer phones professionally, and support back-office staff in a fast-paced clinic.

Responsibilities

• Interact effectively and supportively with people from all backgrounds
• Maintain excellent patient interactions through clear communication and problem-solving
• Check-in patients at the front desk and scan documents into the chart
• Assist patients with pre-registration forms and ensure items are signed
• Collect fees, copayments, and balance cash drawer daily
• Maintain confidentiality of sensitive patient information
• Answer phones professionally and route calls per procedure
• Keep reception area clean; sanitize counters and surfaces regularly

Job description

Icco, Llc. in Oregon is seeking a Patient Service Representative to deliver exceptional customer service and coordinate pre-admission, admission, transfer and discharge activities.

Responsibilities include collecting insurance information and fees, registering patients, scanning documents into charts, and maintaining confidentiality.

You will greet patients at the front desk, answer phones professionally, and support back-office staff in a fast-paced clinic.