Patient Experience Coordinator

Icco, Llc.; Redmond (OR); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with employer match

Healthcare benefits

Annual raises

Pay advances

Branded apparel

Employee discounts

Job summary

Community Care Partners is seeking a Patient Service Representative in Redmond, OR to greet patients, handle check-ins, and manage registrations and records. You will balance cash, inform patients about costs, and support clinical staff while maintaining confidentiality and a welcoming reception.

The ideal candidate has a high school diploma and at least one year of customer service experience, with strong communication and problem-solving skills to serve diverse patients effectively.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances; balance cash drawer daily.
• Inform patients of care costs and collect required fees.
• Maintain confidentiality of patient information.
• Answer phones professionally and route calls appropriately.
• Keep reception and waiting areas clean and sanitized.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Community Care Partners is seeking a Patient Service Representative in Redmond, OR to greet patients, handle check-ins, and manage registrations and records. You will balance cash, inform patients about costs, and support clinical staff while maintaining confidentiality and a welcoming reception.

The ideal candidate has a high school diploma and at least one year of customer service experience, with strong communication and problem-solving skills to serve diverse patients effectively.