Patient Services Concierge - Front Desk & Scheduling

Northeast-Georgia-Health-System; Gainesville (GA); On-site; USD 31,000 - 37,000; Full time

Job summary

Northeast Georgia Health System seeks a friendly front desk professional to support patient intake, scheduling, and account activities at the Gainesville office and satellite locations.

You will verify insurance, collect co-pays, update demographics, scan documents into GEMMS, and coordinate with Billing to resolve payment matters while ensuring excellent customer service at every step.

Qualifications

• High School Diploma or GED required.
• Minimum of one year front desk experience at hospital or physician's office.
• Excellent verbal and written communication skills.
• Ability to work error-free with frequent interruptions.

Responsibilities

• Greet and check-in new patients and schedule appointments at satellite locations, including Gainesville.
• Obtain driver’s license and insurance cards; scan into electronic patient record.
• Collect co-pays and update payment information; coordinate with Billing Office for changes.
• Check-out patients; schedule follow-ups, labs, and recalls; prepare encounter forms.
• Verify insurance eligibility and process related correspondence in the system.
• Handle outgoing mail, deposits, and general clerical duties; assist front desk staff.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Education

High School Diploma or GED

Tools

GEMMS

Job description

Northeast Georgia Health System seeks a friendly front desk professional to support patient intake, scheduling, and account activities at the Gainesville office and satellite locations.

You will verify insurance, collect co-pays, update demographics, scan documents into GEMMS, and coordinate with Billing to resolve payment matters while ensuring excellent customer service at every step.