Patient Services Concierge: Front Desk & Scheduling

Dermatology Associates of Northeast Georgia; Gainesville (GA); On-site; USD 17,000 - 20,000; Full time

Job summary

Dermatology Associates of Northeast Georgia is seeking a Full Time Clerical role in Gainesville, GA. You will be part of the care team, handling patient greetings, registration, insurance verification, scheduling, and telephone management.

The position requires excellent customer service, accuracy, and a professional demeanor. Prior clinical experience and knowledge of EHR systems are highly valued; HS diploma required with an associate degree preferred.

Qualifications

• Minimum one-year experience in customer service, preferably in a related clinical environment.
• High School diploma or equivalent.
• Associates degree or related healthcare certification, preferred.
• Knowledge of basic to intermediate computer operation.
• Mathematical and/or analytical ability for basic to intermediate problem solving.

Responsibilities

• Greet patients and assist with patient registration and scheduling.
• Verify insurance coverage and perform insurance verification tasks.
• Manage telephone lines and respond to inquiries in a courteous, professional manner.
• Access EHR to communicate with clinical staff using SBAR format and/or standard phrases.
• Balance cash and manage cash drawer per standard procedures.
• Operate a multi-line telephone console.

Skills

Customer service

Education

High School diploma or equivalent

Associates degree or related healthcare certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Admin Full Time Clerical Gainesville, GA, US

30+ days ago Requisition ID: 2495

Salary Range: $17.00 To $20.00 Annually

Position Summary:
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment
  
  

Education, Licensure & Certification Requirements:

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude,
  reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational,
  socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate
  problem solving
• Specialty knowledge of systems relating to job function