Patient Services Concierge — Front Desk & Scheduling

Proliance Surgeons; Edmonds (WA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Proliance Surgeons is seeking a Patient Services Representative to be the welcoming face for patients and visitors at our Edmonds EN T clinic. You will coordinate appointments, verify eligibility, and assist with check-in while supporting physicians and the clinical team.

The role requires strong customer service, accurate data entry, and adherence to privacy and office policies. A high school diploma and 1–2 years in a medical front office are preferred, with the ability to manage multi-line

Qualifications

• High School Diploma or the Equivalent.
• 1-2 years relevant experience in public contact, preferably in medical office environment.
• Minimum 1-year front office or reception experience, medical preferred.
• Practice Management and experience (desired).

Responsibilities

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Skills

Customer service

Interpersonal skills

HIPAA knowledge

Education

High School Diploma or Equivalent

Job description

Proliance Surgeons is seeking a Patient Services Representative to be the welcoming face for patients and visitors at our Edmonds EN T clinic. You will coordinate appointments, verify eligibility, and assist with check-in while supporting physicians and the clinical team.

The role requires strong customer service, accurate data entry, and adherence to privacy and office policies. A high school diploma and 1–2 years in a medical front office are preferred, with the ability to manage multi-line