Patient Experience Coordinator

Lonestar State College; Bellevue (WA); On-site; USD 28,000 - 44,000; Full time

Job summary

Proliance Surgeons is seeking a Patient Services Representative in Bellevue, WA to be the first point of contact for patients and their families. You will book appointments, welcome patients, verify eligibility, and assist with the check-in process while coordinating with physicians and medical staff.

Responsibilities include answering calls, scheduling follow-ups, collecting co-pays, and ensuring accurate entry of personal and financial information in practice management and EMR systems, all

Qualifications

• High School Diploma or equivalent is required.
• 1-2 years of public contact experience, preferably in a medical office.
• 1 year front office or reception experience, medical preferred.
• Experience with Practice Management or EMR is a plus.

Responsibilities

• Provide exemplary customer service in person and by phone.
• Greet and direct patients, vendors and visitors.
• Schedule patient appointments, verify insurance, collect information.
• Answer multi-line phone system and route calls.
• Verify insurance eligibility and financial status.
• Enter patient and financial data with high accuracy; protect privacy.
• Assist patients with check-in and paperwork.
• Communicate appointment status and wait times.
• Coordinate with medical assistants and clinical team.
• Schedule interpreters as needed.
• Follow onboarding and handbook policies.

Skills

Customer service

Interpersonal skills

HIPAA compliance

Communication skills

Time management

Independence

Typing speed

Adaptability

Education

High School Diploma

Job description

Proliance Surgeons is seeking a Patient Services Representative in Bellevue, WA to be the first point of contact for patients and their families. You will book appointments, welcome patients, verify eligibility, and assist with the check-in process while coordinating with physicians and medical staff.

Responsibilities include answering calls, scheduling follow-ups, collecting co-pays, and ensuring accurate entry of personal and financial information in practice management and EMR systems, all