Patient Experience Pro - Outpatient Rehab Front Desk

Hugh Chatham Health, Inc.; Huntersville (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health's GCMG Carolinas Rehab in Huntersville is seeking a part-time front desk associate to manage patient registration, verify insurance, schedule appointments, and handle cash receipts. You will support a broad patient experience across multiple Charlotte-area locations.

The role requires a high school diploma or GED, basic computer skills, and customer relations experience. Prior experience with medical records software and front desk work is preferred, with emphasis on accuracy and

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a busy environment and works with the team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and desk activities with accuracy.
• Encourages patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing; assist billing functions.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health's GCMG Carolinas Rehab in Huntersville is seeking a part-time front desk associate to manage patient registration, verify insurance, schedule appointments, and handle cash receipts. You will support a broad patient experience across multiple Charlotte-area locations.

The role requires a high school diploma or GED, basic computer skills, and customer relations experience. Prior experience with medical records software and front desk work is preferred, with emphasis on accuracy and