Patient Services Concierge | Front Desk & Admin

Reliant Management Group; Anaheim (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Reliant Management Group is seeking a receptionist to greet patients arriving at the lab and provide exceptional customer service. You will answer questions, direct calls, and assist patients while maintaining accurate demographic and insurance data entry.

The role requires strong computer skills with Microsoft Office, excellent communication, and the ability to work in a fast-paced environment while complying with HIPAA and organizational policies.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to adhere to HIPAA regulations and organizational policies.
• Detail-oriented with strong organizational skills.
• Teamwork and collaboration across departments.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Greets patients and delivers a positive patient customer service experience.
• Responds to inquiries from patients, visitors and employees and refers to the appropriate person.
• Adheres to HIPAA regulations and organizational policies.
• Maintains communication with other departments.
• Accurately captures patient demographics and insurance information into the chart.
• Signs in visitors and notifies the party with whom they are to see.
• Follows up on telephone encounters and actions.
• Performs duties in other areas as assigned by Supervisor and/or Manager.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Time management

Education

High school diploma or related field experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Reliant Management Group is seeking a receptionist to greet patients arriving at the lab and provide exceptional customer service. You will answer questions, direct calls, and assist patients while maintaining accurate demographic and insurance data entry.

The role requires strong computer skills with Microsoft Office, excellent communication, and the ability to work in a fast-paced environment while complying with HIPAA and organizational policies.