Patient Services Concierge – Front Desk

Socket.dev; Fremont, Milpitas (CA, CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Socket.dev is seeking a Patient Services Representative - Front Desk to join our healthcare team in Fremont. The role focuses on patient registration, appointment scheduling, and coordinating clinical calls to ensure smooth care delivery.

Ideal candidates bring 0-1 years of customer service, ability to handle payments and insurance verification, and proficiency with multiple computer systems and Microsoft Office. This on-site position supports a welcoming patient experience.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience in healthcare, call center, or retail.
• Proficient in collecting patient payments and understanding Insurance Verification.
• Ability to navigate multiple computer systems simultaneously.
• Proficient with Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service standards.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms to ensure accuracy and completeness.
• Maintain a clean, inviting lobby and work area.
• Identify and escalate patient concerns to relevant teams.
• Meet productivity targets while understanding billing and services.
• Enter referrals, manage records, and keep charts up to date.
• Demonstrate reliable attendance to support patient care.
• Perform additional duties as assigned by supervisor.

Skills

Customer service experience

Payment collection

Insurance verification

Multitasking across computer systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Socket.dev is seeking a Patient Services Representative - Front Desk to join our healthcare team in Fremont. The role focuses on patient registration, appointment scheduling, and coordinating clinical calls to ensure smooth care delivery.

Ideal candidates bring 0-1 years of customer service, ability to handle payments and insurance verification, and proficiency with multiple computer systems and Microsoft Office. This on-site position supports a welcoming patient experience.