Patient Access & Scheduling Coordinator

Socket.dev

North Falmouth (MA)

On-site

USD 30,000 - 34,000

Full time

3 days ago

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Job summary

Socket.dev in Massachusetts is seeking a Patient Services Representative - Front Desk to manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. You will ensure seamless patient care and a welcoming experience.

The role requires a high school diploma, 0-1 year in customer service, and proficient use of computers and MS Office. Pay is $22-$25 per hour with a Monday-Thursday schedule 7:30am-4:30pm and Friday 7:30am-12:00pm, fostering

Qualifications

High school diploma or equivalent required.
0-1 years of customer service experience preferred.
Ability to collect payments at the time of service.
Proficient with multiple computer systems and MS Office.

Responsibilities

Greet patients and register them; schedule appointments with high service standards.
Coordinate clinical calls and route to appropriate departments.
Assist patients with forms and ensure accurate completion.
Maintain a clean, welcoming lobby and work area.
Escalate patient concerns to appropriate teams.
Meet productivity benchmarks while understanding billing and services.
Enter referral information and manage patient records.
Maintain reliable attendance.
Perform other duties as assigned.