Patient Experience Coordinator, Front Desk

Socket.dev; Massachusetts; On-site; USD 29,000 - 30,000; Full time

Job summary

Socket.dev is seeking a Patient Services Representative - Front Desk to join our healthcare team. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices to support efficient operations and a positive patient experience.

The role emphasizes accuracy, professionalism, and collaboration with clinical staff. Strong communication and basic clerical skills are essential for success in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high customer service standards.
• Triage and route clinical calls to appropriate departments or personnel.
• Assist patients with completing forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.

Skills

Customer service

Payment collection

Multisystem navigation

Microsoft Office

Education

High school diploma

Job description

Socket.dev is seeking a Patient Services Representative - Front Desk to join our healthcare team. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices to support efficient operations and a positive patient experience.

The role emphasizes accuracy, professionalism, and collaboration with clinical staff. Strong communication and basic clerical skills are essential for success in a fast-paced healthcare environment.