Front Desk Patient Services Specialist

Socket.dev; Kirkland (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev seeks a patient services representative to manage registration, scheduling and clinical call coordination across multiple practices. You will support billing processes and maintain accurate patient records in a fast-paced healthcare environment.

The role requires a proactive, detail-oriented individual with strong communication skills and the ability to navigate multiple computer systems while delivering excellent patient care.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and complete registration and appointment scheduling with high customer service levels.
• Coordinate and triage clinical calls to appropriate departments or personnel.
• Assist patients with forms and paperwork ensuring accuracy and completeness.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to appropriate teams to maintain service excellence.

Skills

Customer service

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Socket.dev seeks a patient services representative to manage registration, scheduling and clinical call coordination across multiple practices. You will support billing processes and maintain accurate patient records in a fast-paced healthcare environment.

The role requires a proactive, detail-oriented individual with strong communication skills and the ability to navigate multiple computer systems while delivering excellent patient care.