Front Desk & Patient Experience Coordinator

Socket.dev; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Dental insurance

Job summary

Socket.dev is seeking a Patient Check-In/Front Desk Coordinator to create a positive patient experience from arrival through checkout. You will manage check-in, verify demographics and insurance, collect payments, and ensure all forms are completed in a HIPAA-compliant environment.

The role involves answering calls, scheduling appointments, directing patients to the appropriate staff, and maintaining an organized front desk and waiting area in a fast-paced medical clinic.

Qualifications

• Strong communication and interpersonal skills to greet patients and handle inquiries.
• Excellent organizational abilities to manage front desk tasks and appointment flow.
• Respect for patient confidentiality and HIPAA compliance.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Collect copays, balances, and other patient payments when applicable.
• Ensure all required patient paperwork and forms are completed.
• Confirm and update insurance information and identification.
• Notify clinical staff when patients arrive and maintain accurate patient flow.
• Answer incoming phone calls and direct calls to the appropriate department or staff member.
• Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
• Monitor the waiting room and communicate delays appropriately.
• Handle patient questions and concerns professionally and know when to elevate issues to management or clinical staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the front desk and waiting area organized and professional.
• Document patient interactions and relevant information accurately.
• Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
• Follow all clinic policies and procedures.
• Help maintain a positive, respectful, and team-oriented work environment.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Job description

Socket.dev is seeking a Patient Check-In/Front Desk Coordinator to create a positive patient experience from arrival through checkout. You will manage check-in, verify demographics and insurance, collect payments, and ensure all forms are completed in a HIPAA-compliant environment.

The role involves answering calls, scheduling appointments, directing patients to the appropriate staff, and maintaining an organized front desk and waiting area in a fast-paced medical clinic.