Patient Concierge & Front Desk Coordinator

Southeastern Dermatology Group; City of Troy (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Southeastern Dermatology Group is seeking a Receptionist to welcome patients, answer calls, and register new patients. You will schedule appointments, verify insurance, collect copays, and maintain accurate records in the EMR system.

The role requires professional communication, attention to detail, and the ability to work independently in a clinical office environment. Prior medical office experience is preferred.

Qualifications

• High school diploma or GED.
• One year of medical office experience preferred.
• Proficiency with Practice Management and EMR systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (eClinical Works).
• Identifies patients by DOB and name in computer system and creates new account if patient is not in the system.
• Prepares Encounter Forms prior to patient’s appointment.
• Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System.

Skills

Customer service

Phone etiquette

EMR familiarity

Education

High school diploma or GED

Tools

eClinical Works

Job description

Southeastern Dermatology Group is seeking a Receptionist to welcome patients, answer calls, and register new patients. You will schedule appointments, verify insurance, collect copays, and maintain accurate records in the EMR system.

The role requires professional communication, attention to detail, and the ability to work independently in a clinical office environment. Prior medical office experience is preferred.