Patient Service Coordinator – Front Desk & Insurance Expert

MyEyeDr; Jackson (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Vision coverage

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided, and some weekend/evening shifts are required to support patient care.

You will collaborate with doctors and staff to verify insurance, confirm appointments, and handle multiple phone lines while maintaining a friendly, organized service mindset.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided, and some weekend/evening shifts are required to support patient care.

You will collaborate with doctors and staff to verify insurance, confirm appointments, and handle multiple phone lines while maintaining a friendly, organized service mindset.