Patient Services Concierge — Events & Front Desk

Hugh Chatham Health, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plans

Educational Assistance

Job summary

Advocate Health in Charlotte, NC seeks a part-time front desk professional to manage patient registration, verify insurance, and schedule appointments while delivering compassionate, patient-centered service.

The role requires excellent interpersonal skills, accuracy with sensitive information, and the ability to work in a fast-paced setting. Training in medical records software and familiarity with healthcare regulations are preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in hectic environments, working with a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting per standards to ensure accurate and outstanding patient experience.
• Encourages patient utilization of front-end technology during registration.
• Enters and maintains confidential patient information including insurance and billing details; assists billing as needed.
• Demonstrates knowledge of emergency codes and relevant healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC seeks a part-time front desk professional to manage patient registration, verify insurance, and schedule appointments while delivering compassionate, patient-centered service.

The role requires excellent interpersonal skills, accuracy with sensitive information, and the ability to work in a fast-paced setting. Training in medical records software and familiarity with healthcare regulations are preferred.