Patient Services Specialist – Front Desk & Billing

Hugh Chatham Memorial Hospital; Charlotte (NC); On-site; USD 32,000 - 47,000; Full time

Job summary

Advocate Health is seeking a Front Desk/Registration Clerk to join the Medical Group Administration Operations - Float Pool in the Charlotte area. This full-time role (40 hours/week) focuses on patient registration, insurance verification, and scheduling support, with responsibilities spanning check-in/out, co-pays, and basic billing inquiries.

Responsibilities include referrals and authorizations, financial counseling assistance, and timely charge entry to ensure smooth patient flow and

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer Service experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Greets and registers patients.
• Verifies insurance/demographics.
• Checks patients in and out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Answers phones. Answers basic patient billing questions.
• Monitors and resolves registration errors.
• Completes referrals and authorizations as needed.
• Assists with some financial counseling duties as needed.
• Completes charge entry in a timely manner, as needed.

Skills

Customer Service

Computer Skills

Front Desk Experience

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a Front Desk/Registration Clerk to join the Medical Group Administration Operations - Float Pool in the Charlotte area. This full-time role (40 hours/week) focuses on patient registration, insurance verification, and scheduling support, with responsibilities spanning check-in/out, co-pays, and basic billing inquiries.

Responsibilities include referrals and authorizations, financial counseling assistance, and timely charge entry to ensure smooth patient flow and