Patient Services Lead: Front Desk & Registration

Atrium Health; Charlotte (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible spending accounts

Adoption assistance

401(k) retirement

Job summary

Atrium Health is seeking a Patient Service Specialist to join the South Charlotte Internal Medicine front desk team. You will manage patient registration, insurance verification, scheduling, and cash handling while delivering a positive patient experience.

The role requires a High School Diploma or GED, computer skills, and customer-relations experience; training on medical records software and front desk practice is preferred. Schedule is 40 hours/week, Monday–Friday, with rotating hours.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment and can work on a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including insurance and billing details.
• Demonstrates proficiency of emergency codes and applicable health regulations.
• Monitors inventory and stock medications and emergency supplies.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Atrium Health is seeking a Patient Service Specialist to join the South Charlotte Internal Medicine front desk team. You will manage patient registration, insurance verification, scheduling, and cash handling while delivering a positive patient experience.

The role requires a High School Diploma or GED, computer skills, and customer-relations experience; training on medical records software and front desk practice is preferred. Schedule is 40 hours/week, Monday–Friday, with rotating hours.