Patient Experience & Registration Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 17,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental and vision

Life insurance

Disability coverage

Flexible spending accounts

Parental leave

Retirement plan

Education assistance

Job summary

Advocate Health is seeking a Full Time Front Desk/Registration role for the Internal Medicine department in Charlotte, NC. Schedule is Monday-Friday with 40 hours per week, 7am-5pm style shifts, and pay range of $19.80-$29.70 per hour.

Duties include patient registration, insurance verification, scheduling, and front desk activities to ensure a smooth patient experience. Qualifications include a High School Diploma or GED and experience with medical records software.

Qualifications

• High School Diploma or GED required.
• Experience with Medical Records Software preferred.
• Strong customer service and communication skills.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Team collaboration

Registration

Insurance verification

Scheduling

Cash handling

Billing support

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a Full Time Front Desk/Registration role for the Internal Medicine department in Charlotte, NC. Schedule is Monday-Friday with 40 hours per week, 7am-5pm style shifts, and pay range of $19.80-$29.70 per hour.

Duties include patient registration, insurance verification, scheduling, and front desk activities to ensure a smooth patient experience. Qualifications include a High School Diploma or GED and experience with medical records software.