Patient Services Concierge | Caring Front Desk & Benefits

RadNet, Inc.; Town of Monroe (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA

Wellness dollars

401(k) Match

Free imaging for family

Job summary

RadNet, Inc. is seeking a Patient Service Representative in the New York area to greet and register patients, verify insurance, collect co-pays, and schedule appointments.

You will work with back-office staff to ensure timely patient care, while safeguarding patient information and maintaining professional conduct in a fast-paced clinical setting. Ideal candidates have a high school diploma, strong communication skills, and experience in customer service within healthcare or radiology offices.

Qualifications

• Genuine passion for customer service and ability to stay professional in all situations.
• Effective and professional communication, interpersonal skills and respect with patients, guests and colleagues.
• Ability to thrive in a fast-paced environment and prioritize work with a structured approach.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures and ensure accuracy of documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation for preparatory and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and medications according to policy.
• Demonstrate professional behavior toward patients and coworkers.

Skills

Customer service

Effective communication

Interpersonal skills

Professionalism

Fast-paced work

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet, Inc. is seeking a Patient Service Representative in the New York area to greet and register patients, verify insurance, collect co-pays, and schedule appointments.

You will work with back-office staff to ensure timely patient care, while safeguarding patient information and maintaining professional conduct in a fast-paced clinical setting. Ideal candidates have a high school diploma, strong communication skills, and experience in customer service within healthcare or radiology offices.