Patient Service Specialist - Imaging Center

RadNet, Inc.; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account

Wellness dollars

401(k) match

Free imaging services

Job summary

RadNet, Inc. is seeking a Patient Service Representative in New York to greet and register patients, verify insurance details, collect co-pays, and coordinate with back-office staff for timely patient care.

The role requires strong customer service skills, professional communication, and the ability to thrive in a fast-paced environment while maintaining patient confidentiality and accuracy in documentation.

Qualifications

• High School Diploma or GED required.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding safeguarding patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies and legal requirements.
• Demonstrates respect for company property including cash and patient portals.
• Exhibits professional behavior toward patients and coworkers.
• Respects patient boundaries and cultural sensitivities in all interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet, Inc. is seeking a Patient Service Representative in New York to greet and register patients, verify insurance details, collect co-pays, and coordinate with back-office staff for timely patient care.

The role requires strong customer service skills, professional communication, and the ability to thrive in a fast-paced environment while maintaining patient confidentiality and accuracy in documentation.