Patient Services Concierge

Beth Israel Lahey Health; Salem (NH); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Salem, NH is seeking a friendly patient access representative to join our ambulatory practice team. You will greet patients, verify demographics, schedule appointments, collect co-pays and coordinate referrals.

The role emphasizes accurate data entry, confidentiality, Spanish translation support when needed, and ensuring a calm, welcoming reception area to support high-quality patient care.

Qualifications

• High School diploma or GED required.
• Certificate 1 (Medical Admin Assistant Cert) preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Serves as a central communication source for patient care and is responsive and accessible.
• Handles check-in, registration, scheduling and demographic verification per APG policies.
• Schedules, reschedules and cancels appointments while accommodating patient and provider needs.
• Maintains confidentiality and ensures a clean, welcoming reception area; supports translation as needed.

Skills

Written English Communications

Oral English Communications

Customer Service

Team Work

Education

High School diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in Salem, NH is seeking a friendly patient access representative to join our ambulatory practice team. You will greet patients, verify demographics, schedule appointments, collect co-pays and coordinate referrals.

The role emphasizes accurate data entry, confidentiality, Spanish translation support when needed, and ensuring a calm, welcoming reception area to support high-quality patient care.