Patient Access Specialist: Quick, Compassionate Care

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to ensure a welcoming registration experience, accurate financial and demographic data capture, and smooth scheduling processes. This role emphasizes patient confidentiality, first-call resolution where possible, and coordination with clinical departments to ensure efficient access to care.

Ideal candidates have 1–3 years of related experience, strong typing skills, and familiarity with EHR systems.

Qualifications

• High School diploma or equivalent required.
• Associate degree preferred.
• 1–3 years related work experience in healthcare or call center.
• Experience with computer systems and MS Office.
• Bilingual written and verbal communication is a plus.

Responsibilities

• Register patients and explain the registration process.
• Process payments and balances due; safeguard cash and receipts.
• Complete Medicare/insurance eligibility steps and signatures.
• Obtain signatures on forms and distribute documents.

Skills

Call Center experience

Typing 40 wpm

Bilingual (written/spoken)

Medical terminology

Familiar with EHR software

Education

High school diploma

Associate degree preferred

Tools

EHR software

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to ensure a welcoming registration experience, accurate financial and demographic data capture, and smooth scheduling processes. This role emphasizes patient confidentiality, first-call resolution where possible, and coordination with clinical departments to ensure efficient access to care.

Ideal candidates have 1–3 years of related experience, strong typing skills, and familiarity with EHR systems.