Patient Services Concierge

Jobvite, Inc.; Kirkland (WA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Tuition Assistance

Paid Time Off

Job summary

EvergreenHealth in Kirkland, WA seeks a front-desk patient access representative to coordinate scheduling, registrations, and billing support. You will manage calls, verify insurance, assist patients with portal enrollment, and coordinate communications with clinicians.

We value strong customer service, calm problem-solving, and the ability to multi-task in a fast-paced clinical environment. This role includes patient interaction, HIPAA compliance, and team collaboration.

Qualifications

• High School diploma or equivalent.
• 1 year of experience in a customer service role.
• Excellent interpersonal communication skills with diverse individuals.
• Ability to problem solve and stay calm under pressure.
• Strong written communication and legibility.
• Ability to work independently and in a team environment.
• Active listening and de-escalation skills.
• Prioritize multiple tasks and follow protocols.

Responsibilities

• Coordinate patient scheduling for in-person or virtual visits to optimize provider schedules.
• Manage multi-line phone system and direct urgent calls to clinical staff.
• Verify insurance coverage across systems and educate patients on co-pays and plans.
• Enroll patients on the patient portal and explain its use and benefits.
• Coordinate outreach communications and manage patient messages.
• Advise on eligibility and assist with processing billing and referrals.
• Maintain tidy waiting areas and support infection control standards.
• Assist with open/close duties and other duties as assigned.

Skills

Customer service

Interpersonal

Problem solving

Written communication

Independent work

Active listening

Multi-tasking

Windows software

Driver's license

Education

High School Diploma or equivalent

Job description

EvergreenHealth in Kirkland, WA seeks a front-desk patient access representative to coordinate scheduling, registrations, and billing support. You will manage calls, verify insurance, assist patients with portal enrollment, and coordinate communications with clinicians.

We value strong customer service, calm problem-solving, and the ability to multi-task in a fast-paced clinical environment. This role includes patient interaction, HIPAA compliance, and team collaboration.