Patient Services Coordinator

Jobvite, Inc.; Kirkland (WA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Paid time off

Flexible spending account

Tuition assistance

Retirement plans

Free parking

Job summary

EvergreenHealth seeks a patient-focused administrative specialist to serve as the first point of contact in a fast-paced clinical setting. You will coordinate scheduling, registration, and billing support while ensuring a seamless patient experience.

Responsibilities include managing phone lines, verifying insurance, guiding patients through portals, and supporting the clinical team with referrals and communications.

Qualifications

• High School diploma or equivalent required.
• 1 year of experience in a customer service role.
• Excellent interpersonal communication with diverse individuals.
• Ability to problem solve, stay calm under pressure, and present professionally.
• Strong written communication and clear spelling/writing.
• Ability to work independently and in a team.
• Active listening with de-escalation when appropriate.
• Prioritize multiple tasks and follow protocols.
• Keyboarding skills andWindows-based software proficiency.

Responsibilities

• Coordinate patient scheduling for in-person or virtual visits.
• Manage multi-line phone system and direct urgent calls appropriately.
• Verify insurance coverage and explain benefits.
• Enroll patients on patient portal and explain features.
• Assist with patient materials and interpreter services.
• Greet patients and complete check-in; assist with paperwork.

Skills

Customer service

Interpersonal communication

Problem solving

Written communication

Independent work

Teamwork

Active listening

Multitasking

Keyboarding

Education

High School diploma or equivalent

Tools

Windows based software

Job description

EvergreenHealth seeks a patient-focused administrative specialist to serve as the first point of contact in a fast-paced clinical setting. You will coordinate scheduling, registration, and billing support while ensuring a seamless patient experience.

Responsibilities include managing phone lines, verifying insurance, guiding patients through portals, and supporting the clinical team with referrals and communications.