Patient Services Concierge – Front Office & Scheduling

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan matching

Free parking

Transit passes

Caregiver support

Employee assistance program

Job summary

Overlake Medical Center & Clinics is seeking a front office administrative professional to deliver welcoming patient services and support. You will coordinate communications among staff, patients, and providers regarding the check-in process and ensure records are distributed via the Epic EMR system.

The role requires strong customer service, excellent telephone etiquette, and the ability to multitask in a busy clinical environment.

Qualifications

• High school diploma or GED required.
• 1 year administrative experience in a medical setting preferred.
• Customer service oriented with strong communication and telephone etiquette.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via Epic EMR; perform clerical, scheduling, and records activities.

Skills

Customer service

Telephone etiquette

Communication skills

Multitasking

Detail oriented

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center & Clinics is seeking a front office administrative professional to deliver welcoming patient services and support. You will coordinate communications among staff, patients, and providers regarding the check-in process and ensure records are distributed via the Epic EMR system.

The role requires strong customer service, excellent telephone etiquette, and the ability to multitask in a busy clinical environment.