Patient Services Pro - $3K Bonus & Fast-Paced Clinic

EvergreenHealth; Kirkland (WA); On-site; USD 47,000 - 75,000; Full time

Job summary

EvergreenHealth in Kirkland, WA seeks a Patient Services Rep to be the first contact for patients, coordinating care and ensuring a superior patient experience. Responsibilities include scheduling, registration, billing and records management in a fast-paced clinical environment.

The role requires a high school diploma and at least 1 year in customer service, with strong communication and problem-solving skills. Medical reception experience and Epic EMR knowledge are a plus.

Qualifications

• 1 year of experience in a customer service role
• Excellent interpersonal communication skills with diverse individuals
• Ability to problem solve, stay calm under pressure and respond professionally
• Strong written communication including spelling and legibility
• Ability to work independently and in a team
• Active listening with de-escalation when appropriate

Responsibilities

• Coordinate patient scheduling for in-person or virtual visits
• Manage multi-line phone system and route urgent calls
• Verify insurance coverage and educate on copays/self-pay
• Enroll patients on patient portal and explain benefits
• Handle referrals and communication between clinic, patient and insurer
• Support infection control and maintain tidy waiting areas

Skills

Customer service

Interpersonal communication

Problem solving

Multitasking

Written communication

Teamwork

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

EvergreenHealth in Kirkland, WA seeks a Patient Services Rep to be the first contact for patients, coordinating care and ensuring a superior patient experience. Responsibilities include scheduling, registration, billing and records management in a fast-paced clinical environment.

The role requires a high school diploma and at least 1 year in customer service, with strong communication and problem-solving skills. Medical reception experience and Epic EMR knowledge are a plus.