Patient Services & Clinic Operations Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine in Boston, MA is seeking an administrative assistant to support clinical operations and the hospital's revenue cycle. Under supervision, you will schedule appointments, manage patient communications, and maintain documents and files, enabling providers to focus on care.

The role requires a high school diploma, two years of customer service experience, and bilingual abilities. The position involves heavy telephone and in-person interactions, billing support, and general clerical

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual preferred.

Responsibilities

• Schedules patient appointments and follow-ups, labs, and surgical bookings.
• Answers phones, triages calls, and responds to patient requests.
• Greet and check-in patients; verify demographics and insurance.
• Assist with revenue cycle activities, including registration, referrals, and insurance verification.
• Collect copayments and prepare records for visits in EMR.
• Support billing entry and reconciliation; manage clerical tasks.
• Maintain documents, calendars, and general office duties.
• Participate in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Third-party billing

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR systems

Job description

Tufts Medicine in Boston, MA is seeking an administrative assistant to support clinical operations and the hospital's revenue cycle. Under supervision, you will schedule appointments, manage patient communications, and maintain documents and files, enabling providers to focus on care.

The role requires a high school diploma, two years of customer service experience, and bilingual abilities. The position involves heavy telephone and in-person interactions, billing support, and general clerical