Patient Care Unit Secretary: Service & Support Pro

Yale New Haven Health; Greenwich (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health seeks a Unit Secretary to coordinate clerical and receptionist activities on the Patient Care Unit under the supervision of the Clinical Coordinator, Nurse Manager and Program Director. The role emphasizes service excellence, privacy, and professional conduct.

Responsibilities include greeting patients, families and staff; answering calls; maintaining a clean, safe workspace; and supporting multiple departments to ensure smooth unit operations in a patient-centered

Qualifications

• English speaking with basic clerical, telephone, and computer/fax experience.
• Experience with medical terminology.
• Excellent computer skills.

Responsibilities

• Coordinate clerical and receptionist activities on the unit.
• Acknowledge patients, families, visitors and staff promptly.
• Demonstrate service excellence as a unit representative.
• Maintain a clean and safe work environment and protect privacy.
• Answer calls professionally and greet by name while representing the department.
• Support interdepartmental collaboration and patient-centered service.

Skills

English speaking

Clerical experience

Telephone skills

Computer skills

Medical terminology

Education

High School or equivalent

Job description

Yale New Haven Health seeks a Unit Secretary to coordinate clerical and receptionist activities on the Patient Care Unit under the supervision of the Clinical Coordinator, Nurse Manager and Program Director. The role emphasizes service excellence, privacy, and professional conduct.

Responsibilities include greeting patients, families and staff; answering calls; maintaining a clean, safe workspace; and supporting multiple departments to ensure smooth unit operations in a patient-centered