Patient Services & Check-In Concierge

Fred Hutch; Seattle (WA); On-site; USD 39,000 - 55,000; Part time

Benefits offered by this job

Retirement savings plan

Employee assistance program

Paid sick leave

Job summary

Fred Hutchinson Cancer Center in Seattle is hiring a Patient Services Representative for an on-site per diem role. You will greet patients, check them in, and provide patient- and family-centered service in a fast-paced healthcare setting.

Responsibilities include handling paperwork, triaging questions, scheduling when needed, and maintaining accurate demographic, clinical, and financial information. The position offers flexible hours, with potential to float to other Fred Hutch locations.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting.
• Medical terminology is preferred.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Time management

Communication

Clerical duties

Medical terminology

Education

High School diploma or equivalent

Job description

Fred Hutchinson Cancer Center in Seattle is hiring a Patient Services Representative for an on-site per diem role. You will greet patients, check them in, and provide patient- and family-centered service in a fast-paced healthcare setting.

Responsibilities include handling paperwork, triaging questions, scheduling when needed, and maintaining accurate demographic, clinical, and financial information. The position offers flexible hours, with potential to float to other Fred Hutch locations.