Onsite Patient Services Associate - Per Diem

careers-fhcrc; Kirkland (WA); On-site; USD 39,000 - 55,000; Full time

Job summary

Fred Hutchinson Cancer Center is seeking a Per Diem Patient Services Representative to serve as the primary point of contact for patients and families. The role supports check-in, paperwork distribution, and triage of questions in a fast-paced clinical environment.

The position is primarily onsite at Evergreen Community Site with variable days and hours, including weekends. Strong communication and organizational skills are essential, along with healthcare familiarity.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School diploma or equivalent

Tools

Email

Job description

Fred Hutchinson Cancer Center is seeking a Per Diem Patient Services Representative to serve as the primary point of contact for patients and families. The role supports check-in, paperwork distribution, and triage of questions in a fast-paced clinical environment.

The position is primarily onsite at Evergreen Community Site with variable days and hours, including weekends. Strong communication and organizational skills are essential, along with healthcare familiarity.