Patient Services Call Center Specialist

Clearway Pain Solutions; Annapolis (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO 96 hrs

Holidays

Health benefits

401(k) match

Short/Long disability

Life/AD&D

Job summary

Clearway Pain Solutions is seeking a Customer Care Representative to support patients by telephone, providing professional, confidential service in a HIPAA-compliant environment.

Under the direction of call center management, you will collect patient demographics, insurance information, verify eligibility in real time, schedule appointments, triage high volumes of calls, and maintain accurate medical records. Strong communication and data entry skills are essential.

Qualifications

• Must have High School Diploma or equivalent.
• Must have knowledge of Internet and MS Office software.
• Excellent written and oral communication skills.
• Ability to work independently and in a team.
• Ability to multi-task and prioritize.
• Strong attention to detail and organizational skills.
• Knowledge of medical practices and terminology.
• Ability to meet production and quality standards.
• Ability to manage and direct others.
• Desire to provide excellent customer service and adhere to regulations.

Responsibilities

• Answer phones with professional greeting and address patient needs.
• Collect patient demographics and insurance information.
• Schedule patient appointments and triage high call volume.
• Maintain patient records and verify insurance eligibility.
• Communicate with patients via portals or portal messages.
• Provide accurate patient call descriptions and coordinate care.
• Escalate or route calls to appropriate recipients for resolution.
• Adhere to HIPAA rules and company confidentiality standards.
• Participate in trainings and in-services.
• Support administrative duties as needed.

Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

Written communication

Verbal communication

Teamwork

Multitasking

Attention to detail

Organization

Medical terminology

Education

High School Diploma

Tools

EMR

Job description

Clearway Pain Solutions is seeking a Customer Care Representative to support patients by telephone, providing professional, confidential service in a HIPAA-compliant environment.

Under the direction of call center management, you will collect patient demographics, insurance information, verify eligibility in real time, schedule appointments, triage high volumes of calls, and maintain accurate medical records. Strong communication and data entry skills are essential.