Patient Services & Billing Specialist (Bilingual)

Advocate Aurora Health; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Advocate Health’s Advocate Medical Group in Chicago seeks a Patient Service Representative to deliver courteous front-line support and accurate scheduling, registration and billing. You’ll help patients navigate appointments, test results, and referrals while ensuring a compassionate, seamless experience.

Ideal candidates have 1–2 years of customer service experience, a high school diploma, and preferably bilingual Spanish/English.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Bilingual Spanish/English preferred.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Bilingual Spanish/English

Communication skills

Education

High school diploma or equivalent

Job description

Advocate Health’s Advocate Medical Group in Chicago seeks a Patient Service Representative to deliver courteous front-line support and accurate scheduling, registration and billing. You’ll help patients navigate appointments, test results, and referrals while ensuring a compassionate, seamless experience.

Ideal candidates have 1–2 years of customer service experience, a high school diploma, and preferably bilingual Spanish/English.