Patient Services & Billing Specialist

Quincy Physician Administrative Services Inc; United States; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave up to 12 weeks

Job summary

Quincy Medical Group is seeking a Patient Service Representative to support patient experience and revenue cycle operations. You will be the primary contact for patients, providers, insurers, and internal teams, helping with billing inquiries, insurance questions, and payment options in a professional, empathetic manner.

This role handles walk-ins, calls, emails, and outbound outreach, resolving account issues, processing payments, and maintaining accurate records within EMR systems.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service or healthcare administrative roles preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and data entry skills.
• Experience with electronic medical records or healthcare systems preferred.
• Commitment to exceptional patient service.

Responsibilities

• Serve as a primary contact for patients regarding billing, account balances, insurance coverage, and payment options.
• Answer calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.
• Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.
• Establish payment plans and assist patients in understanding their financial responsibilities.
• Process payments and maintain accurate account documentation.
• Provide billing records, account information, and other requested documentation to patients and authorized parties.
• Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.
• Process VA authorizations and support other payer-specific requirements.
• Maintain incoming correspondence and account-related documentation.
• Assist with generating basic cost estimates and educating patients regarding anticipated financial obligations.
• Collaborate with internal departments to resolve account issues and improve the patient experience.
• Maintain accurate documentation within billing systems and EMR.
• Support revenue cycle operations to help ensure timely reimbursement and claim accuracy.

Skills

Customer service

Administrative support

Healthcare experience

Strong communication

Organizational skills

Multitasking

Data entry

EMR experience

Education

High school diploma or GED

Job description

Quincy Medical Group is seeking a Patient Service Representative to support patient experience and revenue cycle operations. You will be the primary contact for patients, providers, insurers, and internal teams, helping with billing inquiries, insurance questions, and payment options in a professional, empathetic manner.

This role handles walk-ins, calls, emails, and outbound outreach, resolving account issues, processing payments, and maintaining accurate records within EMR systems.