Patient Service Representative

Quincy Physician Administrative Services Inc; United States; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave up to 12 weeks

Job summary

Quincy Medical Group is seeking a Patient Service Representative to support patient experience and revenue cycle operations. You will be the primary contact for patients, providers, insurers, and internal teams, helping with billing inquiries, insurance questions, and payment options in a professional, empathetic manner.

This role handles walk-ins, calls, emails, and outbound outreach, resolving account issues, processing payments, and maintaining accurate records within EMR systems.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service or healthcare administrative roles preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and data entry skills.
• Experience with electronic medical records or healthcare systems preferred.
• Commitment to exceptional patient service.

Responsibilities

• Serve as a primary contact for patients regarding billing, account balances, insurance coverage, and payment options.
• Answer calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.
• Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.
• Establish payment plans and assist patients in understanding their financial responsibilities.
• Process payments and maintain accurate account documentation.
• Provide billing records, account information, and other requested documentation to patients and authorized parties.
• Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.
• Process VA authorizations and support other payer-specific requirements.
• Maintain incoming correspondence and account-related documentation.
• Assist with generating basic cost estimates and educating patients regarding anticipated financial obligations.
• Collaborate with internal departments to resolve account issues and improve the patient experience.
• Maintain accurate documentation within billing systems and EMR.
• Support revenue cycle operations to help ensure timely reimbursement and claim accuracy.

Skills

Customer service

Administrative support

Healthcare experience

Strong communication

Organizational skills

Multitasking

Data entry

EMR experience

Education

High school diploma or GED

Job description

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Patient Service Representative at Quincy Medical Group, you will play a critical role in supporting both the patient experience and the organization's revenue cycle operations. Serving as a primary point of contact for patients, providers, insurance companies, and internal departments, you will help patients navigate billing questions, insurance concerns, payment options, and account-related issues with professionalism and empathy. This position is ideal for someone who enjoys problem-solving, communicating with a variety of people, and helping patients understand complex healthcare and financial information. In a typical month, the team supports hundreds of patient interactions through walk-in visits, phone calls, emails, voicemails, and outbound outreach while helping ensure claims are processed accurately and patient accounts are resolved efficiently.

Schedule

Full-time position, Monday-Friday, 8:00 AM – 5:00 PM. Position based in Quincy, Illinois. No weekends, holidays, or overnight shifts. Professional office environment supporting patient care operations and clinic workflows.

Primary Responsibilities

• Serve as a primary point of contact for patients regarding billing, account balances, insurance coverage, and payment options.
• Answer incoming phone calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.
• Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.
• Establish payment plans and assist patients in understanding their financial responsibilities.
• Process payments and maintain accurate account documentation.
• Provide billing records, account information, and other requested documentation to patients and authorized parties.
• Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.
• Process VA authorizations and support other payer-specific requirements.
• Manage incoming correspondence, faxes, and account-related documentation.
• Assist with generating basic cost estimates and educating patients regarding anticipated financial obligations.
• Collaborate with internal departments, providers, insurance companies, and external organizations to resolve account issues and improve the patient experience.
• Maintain accurate documentation within billing systems and the electronic medical record.
• Support revenue cycle operations by helping ensure timely reimbursement, claim accuracy, and account resolution.
• Communicate complex financial and insurance-related information with professionalism, empathy, and confidentiality.
• Perform other duties as assigned to support patient account and revenue cycle operations.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service, administrative support, healthcare, call center, or office environments preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize work in a fast-paced environment.
• Basic computer proficiency and data entry skills required.
• Experience with electronic medical records or healthcare systems preferred.
• Commitment to providing exceptional service and support to patients and coworkers.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Culture

Let’s start with what matters. People. Purpose. Care. At Quincy Medical Group, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at QMG isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Quincy Medical Group.

Compensation

The compensation for this role includes a base pay range of $16.12 - $24.18 per hour, with actual pay determined by factors such as skills, experience, education, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives. Base pay is only a portion of the total rewards package.