Patient Services & Billing Specialist

Mercy; Springfield (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, ensuring a seamless experience at the front desk. You will manage workflows, communicate payment responsibilities, collect payments, explain options and resources, and accurately document financial conversations and outcomes.

The role emphasizes confidentiality, accuracy, and professional composure under pressure, with post-hire training in Clinic Core Front Desk procedures to support

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Support the financial aspects of patient encounters by communicating financial responsibility, collecting payments, explaining options, and documenting conversations.

Skills

Strong communication

Data entry & word processing

Customer service

Accuracy & attention to detail

Confidentiality & privacy

Adaptability under pressure

Front Desk Training completion

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, ensuring a seamless experience at the front desk. You will manage workflows, communicate payment responsibilities, collect payments, explain options and resources, and accurately document financial conversations and outcomes.

The role emphasizes confidentiality, accuracy, and professional composure under pressure, with post-hire training in Clinic Core Front Desk procedures to support